Frequently Asked Questions (FAQs)

Find some of Killbot’s most frequently asked questions about our plans, getting started, and billing.
Getting Started
How does Killbot work?
Killbot provides comprehensive bot defense for Web applications, HTML5 websites, mobile apps, and APIs. It can effectively reduce the risks caused by specific vulnerabilities. You can use Killbot Service in the following scenarios: flight seating occupancy, online scalping, user enumeration, and core API exploitation. Killbot Service is a reverse proxy technology based PaaS (Platform as a Service) solution that allows you to specify custom protection policies to identify and control malicious traffic. You can also view the protection status in the console. We also have a slogan as below.
​To learn more about how Killbot works, view our knowledge base article.
How to install Killbot Blocker in my website or app?
How to use Killbot and how to install it on your website or application can be read here: https://docs.killbot.org/integration/integration-guide​
Why my Killbot Blocker got Banned?
There are many reasons why your blocker may be blocked/banned/terminated:
Blocker is used in websites or applications that contain material that violates the law.
Blocker is used in websites or applications that contain malware (software designed to harm your computer), attempt to collect your personal information for nefarious purposes, or otherwise contain harmful and/or illegal content.
There are reports from the public that there is an abuse of the Blocker service.
All services provided by Killbot can be used for lawful purposes only. We do not provide any services to websites or applications that contain material that violates the law. We do not provide any kind of service to websites or apps that generate traffic with any form of spam. We will take strict action against users who abuse our services for unlawful acts.
If you believe your Blocker feature has been blocked in error, please contact us via live chat.
How to install Killbot Shortlink and how to use it?
You can read the Killbot Shortlink installation tutorial and how to use it at the following link: https://docs.killbot.org/product-guides/shortlink​
Already installed Killbot Shortlink but error and not working. What needs to be done?
There are several things that can cause this to happen, here are a few things you need to do to fix this:
Make sure you have used the latest source code from Killbot Shortlink which you can download at https://files.killbot.org/?dir=Killbot%20Shortlink​
Make sure you install Killbot Shortlink in an empty root directory for example in a clean public_html without any previous files.
Making sure .htaccess and mod_rewrite are working as they should. Please read this article to help you with this: https://docs.boltcms.io/5.0/howto/making-sure-htaccess-works​
Making sure php-curl are enabled. You can follow this tutorial to enable it: https://faq.miniorange.com/knowledgebase/enable-phpcurl-extension/​
If it still doesn't work, it's possible that your server is blocked due to a violation.
Why can't I create a Shortlink and an error appears that the Shortlink is rejected?
There are several reasons why your URL is rejected on our shortlink service:
We blacklist other URL shortening/redirection services we know about (ex: bit.ly, is.gd, etc). This stops spammers from creating "chains" of redirects to help them circumvent our protections.
We block the Dynamic DNS services we know about (ex: noip.com, cloudns.net, etc). This stops spammers from creating malicious domains or URLs by leveraging existing Dynamic DNS services.
We block domains or URLs that contain some words that try to deceive others such as the words "verification", "password", "OTP" and others.
Your domain or URL is blacklisted by Spamhaus, Google Safe Browsing, or other security services.
If you believe your link has been rejected in error, please contact us via live chat.
Why my Killbot Shortlink got Banned?
There are many reasons why your shortlink may be blocked/banned/terminated:
The link may be listed on a website blocklisting service.
The link may have been reported to Killbot by a member of the public.
The link may contain malware (software designed to harm your computer), attempt to collect your personal information for nefarious purposes, or otherwise contain harmful and/or illegal content.
The link may be attempting to hide the final destination.
The link may lead to a forgery of another website or may infringe the rights of others.
If you believe your link has been blocked in error, please contact us via live chat.
I feel Killbot is wrong in predicting the status of visitors (false detection)?
To improve the detection capability of our system you can report any detection errors. We will evaluate each of your reports to improve the quality of our products. You can read this article to report the error detection made by Killbot: https://docs.killbot.org/product-guides/report-false-detection​
How to add custom bot redirection URLs or domains?
You can read the tutorial here: https://docs.killbot.org/product-guides/customization/bot-redirection​
How to add custom multiple allowed country?
You can read the tutorial here: https://docs.killbot.org/product-guides/customization/allowed-country​
What is Bot Type, Blocked Type, Blocked Level and Firewall?
You can read this article to know what Bot Type is: https://docs.killbot.org/product-guides/bot-type​
You can read this article to know what Blocked Type is: https://docs.killbot.org/product-guides/blocked-type​
You can read this article to know what Blocked Level is: https://docs.killbot.org/product-guides/blocked-level​
You can read this article to know what Firewall is: https://docs.killbot.org/product-guides/firewall​
How to add IP Blacklist and IP Whitelist?
To blacklist IPs you can read: https://docs.killbot.org/product-guides/ip-management/blacklist-ips​
To whitelist IPs you can read: https://docs.killbot.org/product-guides/ip-management/whitelist-ips​
Where can I find my API Key?
You can find it at: https://killbot.org/developer​
Legal
What is your privacy policy - terms & regulations (TOS) ?
View Killbot's privacy policy - terms & requlations at: https://docs.killbot.org/privacy-policy-terms-and-regulations​
How to report suspected abuse on Killbot?
Killbot provides a list of services including Killbot Blocker, Killbot Shortlink / Killbot Tracking Services, Lookup IP Address, Disposable Email Identify, Phone Number Identify, Computer Vision Services.
All services provided by Killbot can be used for lawful purposes only. We do not provide any services to websites or applications that contain material that violates the law. We do not provide any kind of service to websites or apps that generate traffic with any form of spam. We will take strict action against users who abuse our services for unlawful acts.
Please fill out this Google form (https://forms.gle/RuJdHkruRt9ueBiQ8) to report suspected abuse of a specific service area.
Billing & Invoicing
How to purchase services on Killbot?
To purchase a subscription package, you can go to the Subscription menu > Extends / Buy Subscription, then you can choose the subscription package you want. Or you can go directly to the following link: https://killbot.org/order/package​
Is there a refund?
We do not provide refunds because we have provided a trial version on your account when you first registered where you can try all the services available on Killbot. After buying it means that you have agreed to all the terms on Killbot.
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Flow Overview
Last modified 4mo ago