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Frequently Asked Questions (FAQs)

Find some of Killbot’s most frequently asked questions about our plans, getting started, and billing.

Getting Started

How does Killbot work?
Killbot provides comprehensive bot defense for Web applications, HTML5 websites, mobile apps, and APIs. It can effectively reduce the risks caused by specific vulnerabilities. You can use Killbot Service in the following scenarios: flight seating occupancy, online scalping, user enumeration, and core API exploitation. Killbot Service is a reverse proxy technology based PaaS (Platform as a Service) solution that allows you to specify custom protection policies to identify and control malicious traffic. You can also view the protection status in the console. We also have a slogan as below.
How to install Killbot Blocker in my website or app?
How to use Killbot and how to install it on your website or application can be read here: https://docs.killbot.org/integration/integration-guide
Why my Killbot Blocker got Banned?
There are many reasons why your blocker may be blocked/banned/terminated:
  • Blocker is used in websites or applications that contain material that violates the law.
  • Blocker is used in websites or applications that contain malware (software designed to harm your computer), attempt to collect your personal information for nefarious purposes, or otherwise contain harmful and/or illegal content.
  • There are reports from the public that there is an abuse of the Blocker service.
All services provided by Killbot can be used for lawful purposes only. We do not provide any services to websites or applications that contain material that violates the law. We do not provide any kind of service to websites or apps that generate traffic with any form of spam. We will take strict action against users who abuse our services for unlawful acts.
If you believe your Blocker feature has been blocked in error, please contact us via live chat.
I feel Killbot is wrong in predicting the status of visitors (false detection)?
To improve the detection capability of our system you can report any detection errors. We will evaluate each of your reports to improve the quality of our products. You can read this article to report the error detection made by Killbot: https://docs.killbot.org/product-guides/report-false-detection
How to add custom bot redirection URLs or domains?
How to add custom multiple allowed country?
What is Bot Type, Blocked Type, Blocked Level and Firewall?
You can read this article to know what Bot Type is: https://docs.killbot.org/product-guides/bot-type
You can read this article to know what Blocked Type is: https://docs.killbot.org/product-guides/blocked-type
You can read this article to know what Blocked Level is: https://docs.killbot.org/product-guides/blocked-level
You can read this article to know what Firewall is: https://docs.killbot.org/product-guides/firewall
How to add IP Blacklist and IP Whitelist?
Where can I find my API Key?
You can find it at: https://killbot.org/developer
What is your privacy policy - terms & regulations (TOS) ?
View Killbot's privacy policy - terms & requlations at: https://docs.killbot.org/privacy-policy-terms-and-regulations
How to report suspected abuse on Killbot?
Killbot provides a list of services including Killbot Blocker, Killbot Shortlink / Killbot Tracking Services, Lookup IP Address, Disposable Email Identify, Phone Number Identify, Computer Vision Services.
All services provided by Killbot can be used for lawful purposes only. We do not provide any services to websites or applications that contain material that violates the law. We do not provide any kind of service to websites or apps that generate traffic with any form of spam. We will take strict action against users who abuse our services for unlawful acts.
Please fill out this Google form (https://forms.gle/RuJdHkruRt9ueBiQ8) to report suspected abuse of a specific service area.

Billing & Invoicing

How to purchase services on Killbot?
To purchase a subscription package, you can go to the Subscription menu > Extends / Buy Subscription, then you can choose the subscription package you want. Or you can go directly to the following link: https://killbot.org/order/package
Is there a refund?
We do not provide refunds because we have provided a trial version on your account when you first registered where you can try all the services available on Killbot. After buying it means that you have agreed to all the terms on Killbot.