Frequently Asked Questions (FAQs)
Find some of Killbot’s most frequently asked questions about our plans, getting started, and billing.
Killbot provides comprehensive bot defense for Web applications, HTML5 websites, mobile apps, and APIs. It can effectively reduce the risks caused by specific vulnerabilities. You can use Killbot Service in the following scenarios: flight seating occupancy, online scalping, user enumeration, and core API exploitation. Killbot Service is a reverse proxy technology based PaaS (Platform as a Service) solution that allows you to specify custom protection policies to identify and control malicious traffic. You can also view the protection status in the console. We also have a slogan as below.
How to use Killbot and how to install it on your website or application can be read here: https://docs.killbot.org/integration/integration-guide
There are many reasons why your blocker may be blocked/banned/terminated:
- Blocker is used in websites or applications that contain material that violates the law.
- Blocker is used in websites or applications that contain malware (software designed to harm your computer), attempt to collect your personal information for nefarious purposes, or otherwise contain harmful and/or illegal content.
- There are reports from the public that there is an abuse of the Blocker service.
All services provided by Killbot can be used for lawful purposes only. We do not provide any services to websites or applications that contain material that violates the law. We do not provide any kind of service to websites or apps that generate traffic with any form of spam. We will take strict action against users who abuse our services for unlawful acts.
If you believe your Blocker feature has been blocked in error, please contact us via live chat.
You can read the Killbot Shortlink installation tutorial and how to use it at the following link: https://docs.killbot.org/product-guides/shortlink
There are several things that can cause this to happen, here are a few things you need to do to fix this:
- Make sure you have used the latest source code from Killbot Shortlink which you can download at https://files.killbot.org/?dir=Killbot%20Shortlink
- Make sure you install Killbot Shortlink in an empty root directory for example in a clean
public_html
without any previous files. - Making sure
.htaccess
andmod_rewrite
are working as they should. Please read this article to help you with this: https://docs.boltcms.io/5.0/howto/making-sure-htaccess-works - Making sure php-curl are enabled. You can follow this tutorial to enable it: https://faq.miniorange.com/knowledgebase/enable-phpcurl-extension/
- If it still doesn't work, it's possible that your server is blocked due to a violation.
There are several reasons why your URL is rejected on our shortlink service:
- We blacklist other URL shortening/redirection services we know about (ex: bit.ly, is.gd, etc). This stops spammers from creating "chains" of redirects to help them circumvent our protections.
- We block the Dynamic DNS services we know about (ex: noip.com, cloudns.net, etc). This stops spammers from creating malicious domains or URLs by leveraging existing Dynamic DNS services.
- We block domains or URLs that contain some words that try to deceive others such as the words "verification", "password", "OTP" and others.
- Your domain or URL is blacklisted by Spamhaus, Google Safe Browsing, or other security services.
If you believe your link has been rejected in error, please contact us via live chat.
There are many reasons why your shortlink may be blocked/banned/terminated:
- The link may be listed on a website blocklisting service.
- The link may have been reported to Killbot by a member of the public.
- The link may contain malware (software designed to harm your computer), attempt to collect your personal information for nefarious purposes, or otherwise contain harmful and/or illegal content.
- The link may be attempting to hide the final destination.
- The link may lead to a forgery of another website or may infringe the rights of others.
If you believe your link has been blocked in error, please contact us via live chat.
To improve the detection capability of our system you can report any detection errors. We will evaluate each of your reports to improve the quality of our products. You can read this article to report the error detection made by Killbot: https://docs.killbot.org/product-guides/report-false-detection
You can read the tutorial here: https://docs.killbot.org/product-guides/customization/bot-redirection
You can read the tutorial here: https://docs.killbot.org/product-guides/customization/allowed-country
You can read this article to know what Bot Type is: https://docs.killbot.org/product-guides/bot-type
You can read this article to know what Blocked Type is: https://docs.killbot.org/product-guides/blocked-type
You can read this article to know what Blocked Level is: https://docs.killbot.org/product-guides/blocked-level
You can read this article to know what Firewall is: https://docs.killbot.org/product-guides/firewall
View Killbot's privacy policy - terms & requlations at: https://docs.killbot.org/privacy-policy-terms-and-regulations
Killbot provides a list of services including Killbot Blocker, Killbot Shortlink / Killbot Tracking Services, Lookup IP Address, Disposable Email Identify, Phone Number Identify, Computer Vision Services.
All services provided by Killbot can be used for lawful purposes only. We do not provide any services to websites or applications that contain material that violates the law. We do not provide any kind of service to websites or apps that generate traffic with any form of spam. We will take strict action against users who abuse our services for unlawful acts.
Please fill out this Google form (https://forms.gle/RuJdHkruRt9ueBiQ8) to report suspected abuse of a specific service area.
To purchase a subscription package, you can go to the Subscription menu > Extends / Buy Subscription, then you can choose the subscription package you want. Or you can go directly to the following link: https://killbot.org/order/package
Last modified 6d ago